At Pacroban, we value transparency and clarity for our customers. Recently, we noticed some confusion regarding Ryobi products listed under our brand on Amazon. We would like to address this issue directly and provide some clear information.
The Situation
We have previously offered Ryobi products on Amazon, and due to listing requirements, they were listed under our Pacroban brand. However, it's important to clarify that these are purely Ryobi products. If you purchase a Ryobi product listed under Pacroban on Amazon, rest assured that it is an authentic Ryobi product and will work seamlessly with other Ryobi tools and accessories. These products are identical to those sold under the Ryobi brand in the USA.
Addressing the Confusion
We understand that there have been discussions online regarding this issue, and we want to bring clarity to it. We apologize for any confusion this may have caused. Currently, we cannot delete these listings from Amazon because Amazon owns the listings and retains control over them. We have requested Amazon to delete these listings to prevent further confusion, but as long as someone is offering these products, Amazon does not remove the listings.
Important Information for Ryobi and Ridgid Customers
For the record, Pacroban does not offer Ryobi or Ridgid products. If you are considering purchasing Ryobi products, we recommend buying them directly from HomeDepot.com. When you purchase from Home Depot, you can receive a lifetime warranty as you can provide proof of purchase. Please note that Ryobi products purchased from Amazon do not come with a warranty from Ryobi or Ridgid.
Final Thoughts
We appreciate your understanding and patience as we work to resolve this issue. Our primary goal is to ensure our customers have a clear and accurate understanding of the products they are purchasing. If you have any questions or concerns, please feel free to contact our customer service team.
Thank you for your continued support.